Managing Process Dynamics in a Digital World: Integrating Business Process Management and Routine Dynamics in IS Curricula

Grisold, Thomas; Wurm, Bastian ; Vom Brocke, Jan; Kremser, Waldemar; Mendling, Jan and Recker, Jan (November 2022): Managing Process Dynamics in a Digital World: Integrating Business Process Management and Routine Dynamics in IS Curricula. In: Communications of the Association for Information Systems, Vol. 51: pp. 637-656

Abstract

Information systems students need to be prepared to understand and manage unfolding dynamics in businesses operating in a digital world. We present a university course that systematically integrates knowledge from two streams of research that deal with dynamics: business process management and routine dynamics. Both streams of research study processes, dynamics, and change, but from different perspectives and with different methods and approaches. Our course synthesizes concepts, methods, and theories from routine dynamics with traditional business process management education, to provide students with competencies to not only design business processes but also recognize, explain, and react to process dynamics. We present two variants of our course design, which we implemented and delivered at two European universities to students who had different levels of prior knowledge about business process management. We report on evaluations, provide recommendations for teaching and point to implications for research. All course materials are freely available at www.bpm-and-routines.com

• Item Type: Journal article
• Form of publication: Publisher's Version
• Keywords: Business Process Management, Business Process, Routine Dynamics, Organizational Routines, Digitalization Skills, Process Mining
• Faculties: Munich School of Management > Institute for Digital Management and New Media; Munich School of Management > Institute for Digital Management and New Media > Process and Algorithmic Management
• Subjects: 300 Social sciences > 330 Economics
• ISSN: 1529-3181
• Language: English