The Impact of Software as a Service on IS Authority – A Contingency Perspective

Winkler, Till; Goebel, Christoph; Benlian, Alexander ; Bidault, Francis and Günther, Oliver (2011): The Impact of Software as a Service on IS Authority – A Contingency Perspective. 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China, 4-7 December 2011. In: ICIS 2011 Proceedings, Red Hook, NY: Curran.

Abstract

For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured interviews with business and IT representatives of companies that have adopted the wide-spread SaaS solution Salesforce CRM, we extend existing contingency theory to propose a set of factors for governance arrangements on the application level. These factors are used in a comparative case study of 4 cases of SaaS adoption to explain why application authority is allocated either to the business or the IT side. The results suggest that in most cases there exist dominant and reinforcing contingencies determining a definite mode of SaaS governance.

• Item Type: Conference or Workshop Item (Paper)
• Faculties: Munich School of Management > Institute for Digital Management and New Media
• Subjects: 300 Social sciences > 330 Economics
• Place of Publication: Red Hook, NY
• Annotation: ISBN 9781618394729
• Language: English