Will Algorithms Replace Managers? A Systematic Literature Review on Algorithmic Management

Becker, Luc; Wurm, Bastian und Hess, Thomas (Dezember 2023): Will Algorithms Replace Managers? A Systematic Literature Review on Algorithmic Management. 44th Conference on Information Systems (ICIS 2023), Hyderabad, Indien, 10-13 December 2023. In: Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies ICIS 2023, Bd. 17

Abstract

Algorithms increasingly take on tasks traditionally performed by humans. They not only serve as co-workers to their human counterparts but increasingly take over management tasks by supervising and coordinating human workers – a phenomenon referred to as Algorithmic Management (AM). There is a growing research interest in this topic, but currently, the field lacks an overview and thorough understanding of what types of managerial work algorithms already perform. We address this with a structured literature review. We find that the automation of management work and workers’ responses to it (so-called algoactivism) have received the most attention. However, the configuration of AM systems has so far received little systematic attention. We further analyze which management functions algorithms perform. We find that while algorithms primarily supervise and investigate workers, coordinating interdependent workers and tasks has not been addressed. We propose several avenues for future research.

• Dokumententyp: Konferenzbeitrag (Paper)
• Keywords: algorithmic management; management; automation; coordination
• Fakultät: Betriebswirtschaft > Institut für Digitales Management und Neue Medien ; Betriebswirtschaft > Institut für Digitales Management und Neue Medien > Process and Algorithmic Management
• Themengebiete: 300 Sozialwissenschaften > 330 Wirtschaft
• Sprache: Englisch