Abstract
User studies and expert reviews are established methods for evaluating usability and user experience (UX) in user centered design. However, practitioners often struggle to integrate these often time-consuming and costly methods in their design processes. As technological products and services are becoming increasingly mobile, their contexts of use are increasingly diverse and less predictable. While this changing context is hard to capture in lab studies, the same mobile technologies also provide possibilities for new study methods. In this paper we advocate lightweight mobile tools for crowdsourcing UX feedback. In cooperation with a design agency, we built two apps that allow users to express feedback with text, ratings and pictures whenever using a product. The second app assigns feedback to categories, while the first does not. In a case study we compared the quantity, relevance, and nature of the feedback collected with both UX evaluation apps to traditional evaluation methods. The feedback collected with the apps was considered highly useful by designers and provided more user stories and context than traditional evaluations.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Faculties: | Mathematics, Computer Science and Statistics > Computer Science |
| Subjects: | 000 Computer science, information and general works > 004 Data processing computer science |
| Place of Publication: | New York |
| Language: | English |
| Item ID: | 47293 |
| Date Deposited: | 27. Apr 2018 08:12 |
| Last Modified: | 23. Dec 2020 13:19 |
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