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Faltaous, Sarah; Baumann, Martin; Schneegass, Stefan; Chuang, Lewis L. (2018): Design Guidelines for Reliability Communication in Autonomous Vehicles. In: Automotiveui'18: Proceedings of the 10Th Acm International Conference on Automotive User Interfaces and Interactive Vehicular Applications: pp. 258-267
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Abstract

Currently offered autonomous vehicles still require the human intervention. For instance, when the system fails to perform as expected or adapts to unanticipated situations. Given that reliability of autonomous systems can fluctuate across conditions, this work is a first step towards understanding how this information ought to be communicated to users. We conducted a user study to investigate the effect of communicating the system's reliability through a feedback bar. Subjective feedback was solicited from participants with questionnaires and semi-structured interviews. Based on the qualitative results, we derived guidelines that serve as a foundation for the design of how autonomous systems could provide continuous feedback on their reliability.