Abstract
Digital process innovation (DPI) is anchored to the continuous optimization and redefinition of business processes based on digital technologies. DPI is central for digital transformation as it enables organizations to maintain competitiveness and operational excellence in a world shaped by short innovation cycles and boundary-spanning forces of change. Knowledge on DPI stems from separate communities: digital innovation and business process management (BPM). Consequently, DPI currently lacks an integrated perspective at the junction of operational processes and digital innovation. To address this gap, we characterize DPI and develop a taxonomy, drawing on the theoretical lens of sociotechnical systems and empirical data from 26 expert interviews. We provide a comprehensive overview of DPI characteristics and derive four interrelated tensions across its sociotechnical components. Our contribution is twofold. First, we add to contemporary discussions on how digital innovation challenges traditional BPM. Second, we expand research on digital innovation with respect to organizational processes
Item Type: | Conference or Workshop Item (Paper) |
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Faculties: | Munich School of Management > Institute for Digital Management and New Media Munich School of Management > Institute for Digital Management and New Media > Digital change of companies |
Subjects: | 300 Social sciences > 330 Economics |
Annotation: | ISBN 978-1-958200-01-8, Paper Number 1238 |
Language: | English |
Item ID: | 95208 |
Date Deposited: | 22. Mar 2023, 09:38 |
Last Modified: | 27. Jun 2024, 06:03 |