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Zeitschriftenartikel
Benlian, Alexander 
ORCID: https://orcid.org/0000-0002-7294-3097; Koufaris, Marios und Hess, Thomas ORCID: https://orcid.org/0000-0003-3969-7477
(2011):
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance.
In: Journal of Management Information Systems, Bd. 28, Nr. 3: S. 85-126
ORCID: https://orcid.org/0000-0002-7294-3097; Koufaris, Marios und Hess, Thomas ORCID: https://orcid.org/0000-0003-3969-7477
(2011):
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance.
In: Journal of Management Information Systems, Bd. 28, Nr. 3: S. 85-126
Konferenzbeitrag
Benlian, Alexander ORCID: https://orcid.org/0000-0002-7294-3097; Koufaris, Marios und Hess, Thomas ORCID: https://orcid.org/0000-0003-3969-7477
(2010):
The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms.
31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, December 12-15, 2010.
In: ICIS 2010 Proceedings,
ORCID: https://orcid.org/0000-0002-7294-3097; Koufaris, Marios und Hess, Thomas ORCID: https://orcid.org/0000-0003-3969-7477
(2010):
The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms.
31st International Conference on Information Systems (ICIS 2010), Saint Louis, Missouri, USA, December 12-15, 2010.
In: ICIS 2010 Proceedings,