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Picot, Arnold; Wolff, Birgitta (1994): Zur ökonomischen Organisation öffentlicher Leistungen. "Lean Management" im öffentlichen Sektor? In: Naschold, Frieder; Pröhl, Marga (eds.) : Produktivität öffentlicher Dienstleistungen. Vol. 1. Gütersloh: Bertelsmann. pp. 51-120 [PDF, 6MB]

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