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Hausmann, Maximilian G. und Niemann, Antje (2015): What Makes Online Complaints Critical? An Analysis of Third-Party Reactions Based on Justice Dimensions and Social Emotions. 2015 AMA Summer Marketing Educators' Conference, Chicago, Illinois, USA, 14-16 August 2015. Haws, Kelly L.; Houston, Mark B. und Noble, Charles H. (Hrsg.): In: AMA Summer Educators' Conference 2015. Improving Business Practice Through Marketing Insight, S. 371

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