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Zinnbauer, Markus and Eberl, Markus (2003): Scoring CRM Activities: Development of an Evaluation Tool. 7th International Research Conference on Relationship Marketing, ?, 2003. Kleinaltenkamp, M. and Ehret, M. (eds.) : In: Proceedings of the 7th International Research Conference on Relationship Marketing, Berlin: FU Berlin. pp. 71-90

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