Addressing distributional shifts in operations management

Senoner, Julian; Kratzwald, Bernhard; Kuzmanovic, Milan; Netland, Torbjørn H. und Feuerriegel, Stefan (October 2023): Addressing distributional shifts in operations management. The case of order fulfillment in customized production. In: Production and Operations Management, Vol. 32, No. 10: pp. 3022-3042

Abstract

To meet order fulfillment targets, manufacturers seek to optimize production schedules. Machine learning can support this objective by predicting throughput times on production lines given order specifications. However, this is challenging when manufacturers produce customized products because customization often leads to changes in the probability distribution of operational data -- so-called distributional shifts. Distributional shifts can harm the performance of predictive models when deployed to future customer orders with new specifications. The literature provides limited advice on how such distributional shifts can be addressed in operations management. Here, we propose a data-driven approach based on adversarial learning and job shop scheduling, which allows us to account for distributional shifts in manufacturing settings with high degrees of product customization. We empirically validate our proposed approach using real-world data from a job shop production that supplies large metal components to an oil platform construction yard. Across an extensive series of numerical experiments, we find that our adversarial learning approach outperforms common baselines. Overall, this paper shows how production managers can improve their decision-making under distributional shifts.

• Item Type: Journal article
• Keywords: Machine learning; adversarial learning; distributional shifts; oder fulfillment; manufacturing
• Faculties: Munich School of Management > Institute of Artificial Intelligence (AI) in Management
• Subjects: 000 Computer science, information and general works > 000 Computer science, knowledge, and systems
• Language: English