Quantified UX: Towards a Common Organizational Understanding of User Experience

Lachner, Florian; Nägelein, Philipp; Kowalski, Robert; Spann, Martin and Butz, Andreas (2016): Quantified UX: Towards a Common Organizational Understanding of User Experience. 9th Nordic Conference on Human-Computer Interaction NordiCHI '16, Gothenburg, Sweden, October 23 - 27, 2016. In: Proceedings of the NordiCHI '16: the 9th Nordic Conference On Human-Computer Interaction, New York: Association for Computing Machinery.

Abstract

User Experience (UX) is increasingly being recognized as an important factor for the commercial success of digital products. In fact, it has become a buzzword, which is interpreted differently by different parties. This lack of common understanding inevitably leads to misunderstandings and inefficiency in industrial practice. We therefore propose a quantifiable way of describing User Experience (QUX). Based on the analysis of 84 UX evaluation methods, a sample of UX characteristics from literature, and 24 interviews with experts from academia and practice, we propose a formalism and a corresponding tool to measure, visualize, and communicate a product's UX within organizations. We showcase the benefits of our approach by integrating it into the product development processes of companies from three different industries.

• Item Type: Conference or Workshop Item (Paper)
• Faculties: Munich School of Management > Institute of Electronic Commerce and Digital Markets; Mathematics, Computer Science and Statistics > Computer Science
• Subjects: 000 Computer science, information and general works > 004 Data processing computer science; 300 Social sciences > 330 Economics
• Place of Publication: New York
• Annotation: Article No. 56
• Language: English