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Zeitschriftenartikel
Nations Azzari, Courtney 
ORCID: https://orcid.org/0000-0002-1804-5392; Anderson, Laurel; Mende, Martin; Jefferies, Josephine Go; Downey, Hilary ORCID: https://orcid.org/0000-0001-5503-1670; Ostrom, Amy L. und Spanjol, Jelena
(2021):
Consumers on the Job: Contextualization Crafting in Expert Services.
In: Journal of Service Research, Bd. 24, Nr. 4, 10946705211012474: S. 520-541
[PDF, 871kB]
ORCID: https://orcid.org/0000-0002-1804-5392; Anderson, Laurel; Mende, Martin; Jefferies, Josephine Go; Downey, Hilary ORCID: https://orcid.org/0000-0001-5503-1670; Ostrom, Amy L. und Spanjol, Jelena
(2021):
Consumers on the Job: Contextualization Crafting in Expert Services.
In: Journal of Service Research, Bd. 24, Nr. 4, 10946705211012474: S. 520-541
[PDF, 871kB]
Gallan, Andrew S.; McColl-Kennedy, Janet R.; Barakshina, Tatiana; Figueiredo, Bernardo; Jefferies, Josephine Go; Gollnhofer, Johanna; Hibbert, Sally; Luca, Nadina; Roy, Sanjit; Spanjol, Jelena und Winklhofer, Heidi
(2019):
Transforming community well-being through patients' lived experiences.
In: Journal of Business Research, Bd. 100: S. 376-391