Abstract
We conducted two experiments to study people’s prior expectations and actual perceptions of automated and human-written news. We found that, first, participants expected more from human-written news in terms of readability and quality; but not in terms of credibility. Second, participants’ expectations of quality were rarely met. Third, when participants saw only one article, differences in the perception of automated and human-written articles were small. However, when presented with two articles at once, participants preferred human-written news for readability but automated news for credibility. These results contest previous claims according to which expectation adjustment explains differences in perceptions of human-written and automated news.
Item Type: | Journal article |
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Keywords: | automated news; expectation–confirmation; perception; quality; robot journalism |
Faculties: | Social Sciences > Communication |
Subjects: | 300 Social sciences > 300 Social sciences, sociology and anthropology 300 Social sciences > 380 Commerce, communications and transportation |
ISSN: | 2167-0811 |
Language: | English |
Item ID: | 42845 |
Date Deposited: | 31. Mar 2018, 19:54 |
Last Modified: | 15. Dec 2020, 09:31 |